Refund Policy
Updated on October 13, 2026.
When you are entitled to your money back, how much, and how long it takes to arrive.
1.Withdrawal in the first days
We offer a full refund on every Revyso purchase requested within 14 calendar days of the purchase date, worldwide, without needing a reason and even if you have used the service. This does not limit mandatory consumer rights, including article 49 of Brazil’s Consumer Protection Code.
To request a refund, visit https://paddle.net with your purchase details. Paddle is the Merchant of Record and processes refunds. For assistance, email gian31110@gmail.com.
2.After the withdrawal window
Requests outside the window are considered under Paddle’s Refund Policy and applicable law. Cancelling renewal keeps access until the end of the paid period. See the Cancellation Policy.
But this is not a blind rule. We refund, in full or pro rata, when:
- the service was unavailable for a meaningful period through our fault;
- you were charged twice, or charged after cancelling;
- a feature essential to the plan you bought was removed;
- a minor's account was charged without the permission of whoever is responsible for them.
3.How to ask
Write to gian31110@gmail.com with the account email and what happened. We answer within 5 business days.
To request a refund, visit https://paddle.net with your purchase details. Paddle is the Merchant of Record and processes refunds. For assistance, email gian31110@gmail.com.
4.How long the money takes
Paddle provides updates on the refund. The time for the money to appear depends on your payment method and financial institution. See also https://www.paddle.com/legal/refund-policy.
Refunds always go back to the payment method used for the purchase.
5.What is not refunded
No exclusion limits refunds within the 14-day window, Paddle’s Refund Policy or mandatory consumer rights. Requests relating to earlier periods may also be submitted to Paddle at https://paddle.net.